Vision, Mission & Charter of Service Gargash Insurance Company

Vision, Mission & Charter of Service

Our Vision and Mission statements along with the Charter of Service forms the foundation of our values. It directs how we manage and conduct all our activities.

Vision

Mission

We shall provide professional, comprehensive and competitive Risk Management and Insurance Solutions to all our customers. We believe that communicating with and educating our customers on an ongoing basis is critical in ensuring continuous customer protection and delight.

We shall create and nurture a challenging and rewarding environment for our employees to develop and grow their careers. We shall achieve this by training, empowerment and recognition.

We shall ensure consistency and optimal return maximising customer and employee satisfaction and supplier relationship. We shall be a socially responsible organisation and contribute meaningfully to this end. Our core values will be based on strategic planning, transparency, reliability, innovation and accountability.

Charter of Service

As regions leading professional insurance broker and risk management specialists, review of the business and related risk exposures of our clients and design customized risk mitigation minimization and risk transfer (mainly insurance) solutions.
Once the solutions are agreed upon, ensure that the policies of insurance are from financially sound and secure insurers well known for professionalism and quality of service.
Ensure that insurance policies are tailored to client's needs and are in line with the best available in the market and that all locally available extensions clauses are incorporated in the policy. This will include deleting restrictions in the policy as is customarily carried out by professional intermediaries in the market.
Highlight to the clients limitations of their insurance program, exclusions and warranties.
Scrutinise all policies and documents for accuracy prior to approving them on behalf of clients.
Provide guidance to clients in the preparation of claim documentation and to act on client's behalf in the event of a claim in representing and protecting their interests with insurers, carriers, surveyors, adjusters, arbitrators, lawyers and other third parties.
Innovation and bold non-conventional approach and initiative in understanding and meeting the needs of our present and future customers.
Conduct periodic review of client's insurance requirement in the changing business environment and provide recommendations on risk improvement and protection.
Constantly update the client on changes in the industry.